ict support services

overview

ict support services

Scalable, effective support to help manage your existing infrastructure, supplement your in-house team and deliver ICT skills and expertise when and where you need it most.

Our flexible and nimble service support model means that we’re ready to provide the support you need, at a moment’s notice. Our support can be scaled up or down to meet the immediate and longer-term ICT requirements of your business.

With access to Bemztouch pool of technical experts when you need it, you’ll have peace of mind that ICT downtime will be reduced and your staff can get on with the job.

Bemztouch ICT Support Services maximise system availability and reduce the system administration burden on internal IT personnel. We also offer a comprehensive range of ICT infrastructure management services.

Our ICT Support Services best practice and cover:

  • 24/7 data centre monitoring and support
  • A world-class, secure platform to ensure your data cannot be accessed by other parties
  • Support service helpdesk, a single point of contact providing technical support dependent on business need, from standard business days-business hours to on-call 24/7 support
  • Ad-hoc support and escalation for complex problems or 
staff backfill, when additional skilled resources are required
  • Procurement partner, working with you to purchase and supply your ICT equipment on time and as required
  • Remote management
  • Performance and availability management
  • Core system management – 24/7 monitoring services for IT infrastructure, including server, storage, network and security devices. Performance thresholds are established with automatic alerting to our engineering team, enabling the identification and remediation of looming issues before they impact the business.
  • Pro-active management services – firmware assessments, firmware installation, documentation and regular management reporting.
Years experience

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Certified experts

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Certified experts
End user satisfaction

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End user satisfaction
Global reach

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Global reach
Service desk

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Service desk

Our Managed IT services will help you succeed. Let’s get started

Solutions

Comprehensive IT services include

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    Network

    Cloud services are network dependent, which is why BemzTouch network management and monitoring services have become critical to IT.

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    ICT Training

    Our training program is aimed at developing a community of certified professional.

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    Service desk

    BemzTouch 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

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    Infrastructure

    BemzTouch ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.

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    Website Design

    We offer professional web design services at affordable rates to help your business attract more visitors and keep them on your site!

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    Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

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    Applications

    BemzTouch supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

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    Managed services plus

    BemzTouch provides advanced management tools to clients who want to take their IT Service Management to a higher level.

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    Website Hosting / Virtual Servers

    ULTRA-FAST & SECURE CLOUD WEB HOSTING 100% Network Uptime Guarantee Free Domain for Life & Website Builder Unlimited

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

BemzTouch are always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier.
John H. Bedard, Jr